Get in Touch With Us
Whether you have spotted something that needs updating in one of our reviews, want to share feedback about the site, or have a general question about Australian online casinos, this page explains the best way to reach us and what happens next.
How to Contact Our Team
Email is the most reliable way to get a message to us. Every enquiry is read by a real person — we do not use automated replies as a first response. Aim to give us a little context upfront: the page or casino you are asking about, and the nature of your question. That helps us direct your message to the right person and get back to you without unnecessary back-and-forth.
Reach us at: [email protected]
Our target turnaround is two working days. During particularly busy periods it may run a little longer, but we will always follow up.
What You Can Write to Us About
We hear from readers for all sorts of reasons. The most common ones are listed below, along with a note on how we handle each.
- Accuracy and corrections — Our reviews are researched carefully, but bonus offers, terms and payment options at offshore casinos can change quickly. If you have spotted something that looks out of date or incorrect, please tell us. We take accuracy seriously and review flagged content promptly.
- General questions about our reviews — Not sure how we assess a casino or what a particular rating reflects? We are happy to explain our process in plain language.
- Content suggestions — If there is a topic, casino or payment method you would like us to cover and we have not done so yet, let us know. Reader input genuinely shapes what we look at next.
- Partnership and commercial enquiries — If you represent a casino operator or an affiliated organisation and want to explore how we might work together, please introduce yourself clearly and outline what you have in mind. We assess all commercial relationships against our editorial standards; a commercial arrangement does not buy a ranking position.
- Responsible gambling concerns — If you or someone close to you is finding online gambling difficult to manage, mention it in your message and we will point you toward appropriate support services. You can also contact the National Gambling Helpline on 1800 858 858, available 24 hours a day, seven days a week.
What We Do Not Handle by Email
We are an independent comparison and review site, not a casino operator. We cannot access player accounts, process withdrawals, resolve bonus disputes on your behalf, or contact a casino's support team for you. For account-level issues, the relevant casino's own customer support is the right starting point. Our reviews note what support options each site offers so you know where to go.
About Our Editorial Standards
Online Casinos Australia is an independent comparison site. Our reviews are researched by our editorial team — led by Austin Madden — and cover licensing, game ranges, bonuses, payment methods and responsible gambling tools available to players in Australia. We review offshore casinos that accept Australian players and present our findings as objectively as we can.
Commission may be earned when a reader follows a link to a casino from this site. That commercial relationship does not determine how casinos are ranked or reviewed. Every recommendation on this site carries at least one genuine limitation alongside its strengths, and no operator can purchase a higher editorial position.
If you believe any content on this site has caused harm, or if you have a complaint about how we have presented a casino, please email us with as much detail as possible. We will review it and respond.
A Few Tips for a Faster Reply
- Include the page or casino name you are asking about in your subject line.
- If you are flagging an inaccuracy, link to or quote the specific section.
- For commercial enquiries, include your organisation name and a brief description of what you are proposing.
- Check that your reply address is correct — we cannot respond to a message if the return address is invalid.
Thank you for taking the time to reach out. We read every message and value the input of readers who use this site to navigate Australian online casinos. We look forward to hearing from you.